[Hrgeeks] Shmoocon Tickets reminder!

[Squidly1]

    Yepper.  I contacted them via the below-mentioned email and got a
fairly quick response from Bruce.  Didn't get a firm one way or another
(which is cool since the website warned about that), but they are on it.

- Squidly1

telmnstr at 757.org wrote:
> (snip)
> Form the site:
>
> 2008-12-01 17:59:12 : Ticket Sales - Shut Down
>
> Wow.
>
> So a number of things went wrong but perhaps the largest (and the reason 
> for shutting down the system) - is that ticket sales were made live 
> without un-stubbing the process that would actually charge your card. 
> Bottom line - no purchases were actually made. Your credit information 
> went nowhere. And you were not charged.
>
> Problem the second. The box was completely overloaded. Way way more than 
> expected - and this after we already made some changes in the code in an 
> attempt to reduce this from happening.
>
> So let's talk some solutions. We have records of everyone who made it to 
> the point at which they actually submitted their credit card information. 
> We will make an attempt to contact everyone we have records for and 
> provide you a means of actually purchasing a ticket (and or tickets 
> depending on what the logs tell us). However, to help us out, if you could 
> please contact us at icanhaztickets at shmoocon.org to help us track tickets, 
> that would be great. Include the name and email address you were using at 
> the time of attempted purchase. Once we get through this process we will 
> evaluate how many tickets are actually left for this round and reopen 
> ticket sales to the masses. We will give 24 hours notice on this.
>
> Again - this is going to take us a few days to get through. Responses to 
> any of the ShmooCon email addresses will likely be delayed but we will get 
> back to you as soon as we can.
>
> As to the load on the box? We're going to tweak that even more too.
>
> We are, as you can imagine, horribly embarrassed and extremely sorry for 
> this turn of events. We will do our best to handle it fairly for all 
> involved. Thank goodness for logs.
>
> - Heidi
> --
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