[Hrgeeks] Shmoocon Tickets reminder!

[telmnstr at 757.org]

> The server went down without issuing any tix. They will try again in a few
> days.

Form the site:

2008-12-01 17:59:12 : Ticket Sales - Shut Down

Wow.

So a number of things went wrong but perhaps the largest (and the reason 
for shutting down the system) - is that ticket sales were made live 
without un-stubbing the process that would actually charge your card. 
Bottom line - no purchases were actually made. Your credit information 
went nowhere. And you were not charged.

Problem the second. The box was completely overloaded. Way way more than 
expected - and this after we already made some changes in the code in an 
attempt to reduce this from happening.

So let's talk some solutions. We have records of everyone who made it to 
the point at which they actually submitted their credit card information. 
We will make an attempt to contact everyone we have records for and 
provide you a means of actually purchasing a ticket (and or tickets 
depending on what the logs tell us). However, to help us out, if you could 
please contact us at icanhaztickets at shmoocon.org to help us track tickets, 
that would be great. Include the name and email address you were using at 
the time of attempted purchase. Once we get through this process we will 
evaluate how many tickets are actually left for this round and reopen 
ticket sales to the masses. We will give 24 hours notice on this.

Again - this is going to take us a few days to get through. Responses to 
any of the ShmooCon email addresses will likely be delayed but we will get 
back to you as soon as we can.

As to the load on the box? We're going to tweak that even more too.

We are, as you can imagine, horribly embarrassed and extremely sorry for 
this turn of events. We will do our best to handle it fairly for all 
involved. Thank goodness for logs.

- Heidi